All West Fiber Construction FAQ

Preorder service at shop.allwest.com or give our team a call at 866.255.9378 to complete an application. 

We'll install the fiber-optic line to your location, which will happen with as little disruption to area streets and your property as possible. 

There are four phases in construction before we can connect your home to speeds up to 8 Gig.

1. Design phase

During the design phase, our engineers are planning where our infrastructure will be, getting permits approved, and making sure everything is laid out in detail for construction to get started.

2. Lay conduit

The conduit is the tube that houses our fiber lines, so they don’t get damaged while in the ground. We use a Ditch Witch machine to bury the conduit, which gives us the framework for our network.

3.  Install Fiber

Fiber is the cable that brings the internet to your home at the speed of light. Once the conduit is in place, we pull our fiber through it. There are multiple fiber strands per cable, which gives our customers their own dedicated line.

4. Splicing and testing

After everything is in place, we do what is called splicing or separating each dedicated line of fiber and connecting it to a cabinet that feeds into your home. And after everything is in place, we test it to ensure our customers get the fastest speeds around without a hitch.

We'll install a small box on the side of your home to connect the fiber. 

As we place duct throughout your neighborhoods, equipment may disturb your landscaping. We use tarps and boards as protective measures to minimize messes and be mindful of your property. We also restore everything to how it was before. It's our goal to be as minimally invasive as possible to all properties. 

Don't worry! If we are going to disturb anything, you will be contacted beforehand by a contractor. They'll knock on your door and discuss with you when the crews will be outside your home.

If there is a large box being placed in the PUE (Public Utility Easement) we will contact the homeowner.  Sometimes PUEs are back of sidewalk up to 10 feet, this is on their property, but inside a utility easement. This information is shown on all subdivision plans.

This box will be placed in the public right-of-way adjacent to the road or within the public utility easement (PUE). It is an access vault to the underground fiber conduit necessary to connect your home. 

We will contact you to schedule an install as areas are completed. Read our blog for more information on what to expect for your install. 

Please call our team at 866.255.9378 for any questions or concerns regarding construction in your area.

All West’s fiber internet provides blazing-fast speeds so your whole family can stream music and movies, game, work and browse – all at the same time. Fiber is the “gold standard” of broadband. Fiber is 10x faster than cable and allows you to have multiple devices connected and running at once. You won’t have to worry about buffering, lag time or latency. Fiber can support much higher bandwidths at much greater distances than traditional communication systems used by other cable companies. We offer a redundant, buried fiber infrastructure that provides faster, more reliable speeds than wireless infrastructures and doesn’t degrade with distance, bad weather, or topographical blocks like mountains. 

All West Communications believes in delivering the best possible services to our communities—and investing in all-fiber networks is one way we do this. Fiber provides the ability to offer faster speeds and a more reliable, stable network, compared to wireless or satellite options. As a local company, we treat our customers as more than just a number. We look forward to serving you and your family for years to come.

One of the benefits of All West’s fiber network is the fact that we use a PON to G-PON system. This means that customers don’t share lines, which helps increase efficiency while eliminating latency due to network traffic. We also use a redundant network, which is a secondary connection that kicks on if your primary connection goes out. Think of it like having a backup generator, but for your internet service. This helps make your connection more reliable. Because we value fast and reliable internet, we also have enough bandwidth to help prevent latency and handle a high volume of customers. 

Yes! Contractors will replace landscaping and repair any damage to sprinkler systems. Contractors carefully dig or pothole to avoid damages in the first place, sometimes things are missed and those will be fixed or repaired as they were before construction.

All West has a public utility franchise agreement with your local city. This agreement allows All West to place a fiber network inside public right of ways to bring high speed internet into your home.  All West places hand holes or 12” X 18” square boxes in the park strip on corners and throughout neighborhoods in key locations to serve as access points for homes and businesses. The park strip does fall within the public right-of-way which typically boundaries in developed neighborhoods 1 foot behind the back of sidewalks.

The machine cutting the pavement is a DitchWitch MicroTrencher. It cuts a 1” wide and 14” deep trench in the paved surface areas where small conduits that protect the fiber to your home are placed. The trench backfilled after conduit has been placed with a concrete like substance.  When conditions are warmer and dryer, we will place a protective strip called mastic over all the micro-trench to seal the road surface.

We bore ducts in the grass behind the sidewalk, or the park strip, to install conduit to run fiber to the home. 

Contractors will be calling Blue Stakes to locate existing utilities in the public right-of-way. This paint is water based and will fade with time. Water based paints typically only last a few weeks.

Give us a call at 866.255.9378 for more information on service availability at your address. 

A small box similar to a phone or TV utility generally on the side of your house.

Fiber-optic broadband internet is the most reliable internet technology available today. It provides homes with a blazing-fast broadband connection. With fiber, you have symmetrical speeds, meaning upload and download speeds are equal. And, you’re not sharing your line with anyone else, which happens with satellite internet, making speeds during peak times of usage unreliable. 

Fiber cables run underground and connect to the optical network terminal (ONT) in your home which then turns the light signal from the fiber into an electrical signal that connects to your router and modem. 

A fiber connection allows us to provide higher speeds at more reasonable prices. 

FTTH will provide many benefits to All West customers, including:

More Bandwidth
Fiber has the capability to transport virtually unlimited bandwidth. This will accommodate today’s demand for high-speed internet connections as well as the advanced applications of tomorrow. The closer the fiber is to a home or business; the more bandwidth will be available for the end-user.

Greater Reliability
Fiber-optic cables are less susceptible to glitches than traditional copper wires and can withstand the shock and vibration from inclement weather.

Future Flexibility
FTTH is considered “future proof” and offers the flexibility to deliver additional services in the years to come.

Cost Efficiency
Fiber-optic cable can be made for less than the equivalent length of copper wire and is more durable. Although the FTTH project requires expenditures now, it will save All West money in the future while keeping us at the forefront of technology.

Added Value
In addition to bringing you great communication services, the FTTH Council released a study showing access to fiber-delivered internet boosts home values by up to 3.1 percent (http://www.ftthcouncil.org/blog/study-shows-home-values-up-3.1-with-access-to-fiber). But more importantly, people just want fast, reliable broadband service. ​

All West is bringing fiber up to 8 Gig in your area! Our fiber internet provides blazing-fast speeds so your whole family can stream music and movies, game, work and browse – all at the same time.

All West Communications believes in delivering the best possible services to our communities—and investing in all-fiber networks is one way we do this. Fiber provides the ability to offer faster speeds and a more reliable, stable network, compared to wireless or satellite options. As a local company, we treat our customers as more than just a number. We look forward to serving you and your family for years to come.

One of the benefits of All West’s fiber network is the fact that we use a 1-1 ratio system. This means that customers don’t share lines, which helps increase efficiency while eliminating latency due to network traffic. Our network is over built and upgradable to ensure that we have the lowest possible latency and can consistently deliver our advertised speed regardless of subscription rates. We also use a redundant network, which is a secondary connection that kicks on if your primary connection goes out. Think of it like having a backup generator, but for your internet service. This helps make your connection more reliable.